> For the complete documentation index, see [llms.txt](https://help.heyetsy.com/en/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.heyetsy.com/en/q-and-a.md).

# Q\&A

- [What are the differences between the Heytesy packages?](https://help.heyetsy.com/en/q-and-a/what-are-the-differences-between-the-heytesy-packages.md)
- [What should I do if I forget my license code?](https://help.heyetsy.com/en/q-and-a/what-should-i-do-if-i-forget-my-license-code.md): In case you forget the License code, please delete the existing License code, then proceed to generate a new License code.
- [How do I cancel automatic monthly renewal?](https://help.heyetsy.com/en/q-and-a/how-do-i-cancel-automatic-monthly-renewal.md): The system will automatically renew for customers who make direct payments on the website every month. Therefore, if customers do not wish to be renewed, please refer to the following instructions.
- [I forgot my password?](https://help.heyetsy.com/en/q-and-a/i-forgot-my-password.md): Instructions for resetting your password
- [I can't view the order chart under each Store?](https://help.heyetsy.com/en/q-and-a/i-cant-view-the-order-chart-under-each-store.md): Even though you have logged into Heyetsy, if you still can't view the order chart below each Store, please follow the steps below:
- [Where can I find the promotional program?](https://help.heyetsy.com/en/q-and-a/where-can-i-find-the-promotional-program.md)
- [Check the number of remaining days in my account?](https://help.heyetsy.com/en/q-and-a/check-the-number-of-remaining-days-in-my-account.md)
- [I want to request a new feature for Heyetsy?](https://help.heyetsy.com/en/q-and-a/i-want-to-request-a-new-feature-for-heyetsy.md)
- [How can I try Heyetsy?](https://help.heyetsy.com/en/q-and-a/how-can-i-try-heyetsy.md)
- [Why doesn't my account have an order chart?](https://help.heyetsy.com/en/q-and-a/why-doesnt-my-account-have-an-order-chart.md)
- [How to download emails on Etsy?](https://help.heyetsy.com/en/q-and-a/how-to-download-emails-on-etsy.md): Guide to installing and using the extension download emails on Etsy?
- [Guide to installing and using the extension](https://help.heyetsy.com/en/q-and-a/how-to-download-emails-on-etsy/guide-to-installing-and-using-the-extension.md)
- [Remove Extension Etsy Email Extractor & Downloader](https://help.heyetsy.com/en/q-and-a/how-to-download-emails-on-etsy/remove-extension-etsy-email-extractor-and-downloader.md)