# I forgot my password?

> Note: The Heyetsy system is designed in a way that does not grant the support team the authority to change any customer information such as passwords or license codes. Therefore, you cannot request password changes or have license codes deleted by the support team.

Please perform the following steps:

**Step 1:** Submit your password reset request on the Login page

Or **Click on this link** <https://heyetsy.com/forgot-password>

<figure><img src="/files/FYsFj3cLrhqJMGh2Y3XQ" alt=""><figcaption><p>Click the "Forgot Password" button</p></figcaption></figure>

**Step 2:** Enter the email you wish to reset and press Submit

<figure><img src="/files/4lzojyFp7c1aNpnXqDjt" alt=""><figcaption><p>Enter the Email You Want to Reset and Click the Email Password Reset Link</p></figcaption></figure>

**Step 3:** Wait a few minutes and then, check your Email inbox (make sure to also check your Spam/Promotions folders) to ensure you don't miss any Emails.

**Step 4:** Click on the link sent by Heytesy / YTuong to reset your password.

Completing the Password Reset Process


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://help.heyetsy.com/en/q-and-a/i-forgot-my-password.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.